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General Manager

General Manager

The General Manager is responsible for daily business operations and effectively managing the overall store and store employees in a manner that is beneficial to BECASA and the in-store team. The employee in this role is responsible for training and developing other shop employees. The General Manager must ensure that the store team practices excellent customer service, fulfills designated job duties, daily tasks and pursues and meets sales goals. The General Manager is responsible for receiving inventory and managing the receiving process in its entirety and delegating related tasks as necessary.

Customer Service Lead -
  • Serve as sole customer-facing point of contact
  • Manage and remedy customer service issues and complaints
  • Model excellent customer service skills for employees
  • Monitor the customer service skills of each employee and train to improve

Staff Development -
  • Recruit new hires
  • Train new staff in various responsibilities (ex. Point of Sale - Shopify, Customer Service, Daily Shop Tasks, Sales, Visual Merch and Restocking. etc.)
  • Recognize when facilitating a staff development is necessary
  • Vision overall development goals for the team and execute a plan to make improvements

Staff & Team Management -
  • Serve as the first point of contact for the sales associate team
  • Activate company-wide policy and procedure, and maintain compliance
  • Supervise staff in their daily duties, leading by example
  • Performance management of staff and lead course correcting as needed
  • Manage staff productivity, Delegate appropriate tasks to staff throughout their shift
  • Conduct quarterly team meetings
  • Lead sales team education regarding new products, new initiatives, and visual strategy
  • Schedule monthly 1-on-1/ Individual meetings with sales team

Manage Shop Schedule -
  • Create monthly shift calendar on Google Calendar
  • Schedule Staff members to work
  • Communicate with team as questions and conflicts arise

Collaborate with Leadership -
  • Participate in weekly check-ins with Director of Operations
  • Facilitate company-wide initiatives and changes as needed
  • Give pertinent updates on shop team, customer satisfaction, and sales growth

Inventory & Receiving -
  • Follow Receiving Protocol to receive all new inventory arriving to store
  • Price new inventory according to Shopify Purchase Orders
  • Prepare items to be displayed on the sales floor
  • Process Damaged Items Reports in a timely manner, communicating to Dir of Operations when issues arise
  • Maintain stockroom and workspace organization
  • Delegate any tasks pertaining to inventory, as necessary

Semi Annual In-Store Sale -
  • Lead semi annual in-store sale event (February and September)
  • Prepare staff schedule to accommodate event
  • Communicate sale needs to Dir of Operations beforehand
  • Manage week-of prep for sale
  • Delegate tasks to team members

Daily Shop Tasks -
  • Manage cash drawer and request change
  • Make daily deposits to the bank (or as necessary)
  • Ensure that the cash drawer is counted down daily and balanced
  • Maintain the store and merchandising displays daily
  • Be aware of sales floor restocks and low inventory
  • Restock cash wrap with necessary supply items
  • Keep sales floor clean and organized, communicate with cleaning staff as needed

The General Manager Must -
  • Demonstrate excellent leadership skills
  • Value time management and productivity
  • Be results driven
  • Multi task and manage various processes throughout a shift
  • Remain calm in stressful situations
  • Model excellent customer service and be customer focused
  • Be capable of handling customer confrontation with a customer service mentality
  • Be comfortable managing employee meetings and employee issues
  • Problem solve and make game-time judgment calls
  • Manage staff member productivity
  • Maintain a positive and energetic work environment
  • Motivate employees to fulfill necessary duties and contribute to the team
  • Excel in verbal and written communication
  • Communicate often with team via Slack

Qualifications / Requirements -
  • Previous retail or sales management experience
  • Detail oriented, multi-tasker
  • Ability to work a committed schedule, and an occasional weekend day
  • Experience with customer service
  • Computer and technology savvy
  • Passionate about working with customers to provide a great experience
  • Positive and team player mentality